Our Aims & Objectives

HLC’s mission is to provide a service of the highest quality, to improve, maintain and promote the quality of life for all our clients.  We are determined and hope to achieve the best outcome for our clients applying care values. We are committed to:

  • Meet CQC requirements that ensure the service is delivered flexibly, attentively and in a non discriminatory manner. Respecting client’s rights to independence, privacy, dignity, fulfilment and the right to make informed choices, including managing their own risks.
  • Ensure that each client’s values and needs are respected in matters of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities and impairments.
  • Ensure that the care service is delivered in accordance with the agreed contract of care.
  • Manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable client’s needs to be met.
  • To manage the care service efficiently and effectively, to make the best use of resources and to maximise best value for both the purchaser and the client.
  • To match the nominated staff as closely as possible to the client, respecting the need to change the staff in the event of non compatibility.
  • To undertake a Risk Assessment of environmental health and Safety hazards within the client’s home, and to ensure that any hazards are reported to the client / purchaser.

OUR PARTNERS

Being registered with the Federation of Small Businesses (FSB) demonstrates our commitment to supporting small business interests and networking within this community. This affiliation allows us to stay informed about relevant policies, access valuable resources, and connect with other businesses. It reflects our dedication to promoting the growth and success of small enterprises. As an FSB member, we benefit from advocacy, guidance, and a network that champions the needs of small businesses.

Our registration on the homecare website showcases our commitment to providing high-quality care services. Our impressive overall score and positive client feedback demonstrate our dedication to delivering exceptional care and meeting our clients’ needs. This recognition highlights our reputation for excellence in the homecare industry, instilling trust and confidence in our services. We take pride in our consistently positive reviews and ratings on this platform